I ordered Mothers Day flowers through Telaflora online on 5/10/17. This local company The Secret Garden had the order to deliver by Sat 5/13/17. I got an email confirming it was "hand delivered" on the 13th. It was a lie. My Mother told me she was there waiting Saturday and Sunday-- they never delivered anything. After complaining and trying to get a refund they suddenly delivered them today 5/17/17 --Wed -- 4 days after they were supposed be delivered! So I don't get the refund...nice move. The delivery person took the flowers over to a neighbor because she wasn't there. Well, my Mom waited all day Saturday and On Mother's Day for them....she didn't expect them to come today!! If I could give a negative star I would. Unbelievable. Did you really think you would get away with taking my money for no flowers? I guess you did still screw me over anyway didn't you? I hope no one uses your business . You can't be trusted. I never got a phone call or email other than saying it was delivered when it wasn't. I am disgusted and I will take this to Facebook too. I have family and friends in your area and they will hear about this.
This place had one job and couldn't do it! They totally forgot the flowers for my sisters wedding!!! Their excuse was that it was close to valentine's day and they just forgot! Really! You didn't forget to take her money!! Horrible place. You delayed her wedding by almost an hour.
We have used this florist many years to send baskets and flowers from our business. We have always had great service and excellent prices. We get rave reviews and big thank you's from the recipients. I have also used them to send flowers for several funerals. They always know how to tailor appropriate and personalized arrangements. I am about to use them again this week.
Great service and nice staff.
My family and I have used the Secret Garden as our florist for years. They always do such a wonderful job and are very accommodating. We would not go anywhere else when we need flowers. They are great!
The Secret Garden Florist is a US Florist based in Linwood, New Jersey. The Secret Garden Florist is located at 199 New Rd #2, Linwood, NJ 08221, USA.
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